Exchange Operations Manager

New York, NY


Since launching in 2013, itBit has strived to push the boundaries of sophistication in bitcoin trading. In May 2015, we obtained a trust company charter and opened the first regulated bitcoin exchange in the U.S. Our regulatory status gives us the ability to work with leading financial institutions throughout the US and across the globe. Today, we stand alone as the only company in the space that offers bitcoin traders access to both a global exchange and OTC trading desk.  

The itBit team has a unique blend of skills that combine digital asset and Wall Street expertise with FinTech innovation. We are committed to delivering personalized customer support, best-in-class security and a premium trading experience. Our progressive culture of self-management encourages free-thinking, collaboration and entrepreneurship.

itBit was co-founded in 2012 by CEO Chad Cascarilla and has offices in two key global financial markets, New York and Singapore



  • Manage the daily deposits and withdrawals for both fiat and virtual currencies
  • Oversee client transaction activities and daily reconciliations
  • Ensure the accurate and timely escalation and resolution of all inquiries
  • Address ad hoc reporting queries from all departments, including marketing, business development, technology and compliance
  • Manage process improvement by casting a critical eye over everything we do and suggesting and implementing improvements to operational processes
  • Participating in testing new functionality for technology projects


  • Bachelor’s degree in Business, Finance, Accounting, or other quantitative/technical fields
  • 3-5 years experience working in the financial services industry, preferably in a middle/back office environment necessary
  • Experience with documenting business processes and workflows
  • Smart, articulate and self-motivated team member with a can-do attitude who is comfortable getting their hands dirty and taking on a variety of tasks
  • Proficiency with Excel


  • An understanding of bitcoin and virtual currencies
  • Fintech experience
  • Experience with VBA/macros and SQL reporting
  • Experience with regulatory reporting

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