CUSTOMER SUPPORT

Questions? Want to Learn More About itBit?

Whether you are a client requiring assistance or an investor interested in learning more about itBit’s crypto asset trading services, please do not hesitate to contact us. Complete the form below and our global customer support team will contact you shortly!

DFS complaint:
You may also direct your complaint to the attention of the NY Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit www.dfs.ny.gov for information.

Global Inquiries

Business Inquiries
bizdev@itbit.com

Media Inquiries 
press@itbit.com


Global Phone Support

US Office
+1 (855) 997 2994 

9:00am-5:30pm (EST), Monday - Friday

Asia Office
(+65) 3158 3343

9:00am-5:30pm (SGT), Monday - Friday

The above Phone Support lines are strictly for specific customer service-related inquiries.


Email Customer Support

help@itbit.com

 

If you feel your account has been compromised, please contact:
security@itbit.com