Since the Bitcoin Cash hard fork, we at itBit have been monitoring the new currency and working diligently to support withdrawals of Bitcoin Cash.
At the time of the fork, we recorded all of our customers’ Bitcoin holdings. This was block number 478558 which was mined on August 1, 2017 at 13:16 UTC time. We halted deposits, withdrawals and trading for two hours before and after that so that we could guarantee accuracy. As we wrote on July 26, the easiest way to get immediate access to Bitcoin Cash was to withdraw Bitcoin ahead of the fork. To facilitate the heavy withdrawal volumes, our operations and compliance staff worked around the clock leading up to the fork in order to allow customers to withdraw their Bitcoin to external addresses.
As a reminder, all customers who held Bitcoin in an itBit account at the time of the fork own an equivalent amount of Bitcoin Cash. We hold your Bitcoin and Bitcoin Cash safely in our digital wallets. We are working on a solution to display your balance on your BCH account.
We have no plans to offer trading of Bitcoin Cash on the platform at this time. However, we are working on procedures to allow customers a one-time withdrawal of Bitcoin Cash to external wallets. Once we have developed a safe procedure, we will share it with our customers.
In the meantime, if you have any questions, please email us at firstname.lastname@example.org.